Prof. Dr. Didier Stricker

Dr. Alain Pagani

Nicole Stephanie Buhlinger

Keonna Cunningham

Dr. Oliver Wasenmüller

Dr. Gabriele Bleser

Dr. Bertram Taetz

Rashed Al Koutayni

Jilliam Maria Diaz Barros

Mahdi Chamseddine

Steve Dias da Cruz

Christiano Couto Gava

Tewodros Amberbir Habtegebrial

Jigyasa Katrolia

Andreas Kölsch

Onorina Kovalenko

Muhammad Jameel Nawaz Malik

Nareg Minaskan Karabid

Manthan Pancholi

Jason Raphael Rambach

María Alejandra Sánchez Marín

Kripasindhu Sarkar

Alexander Schäfer

André Luiz Brandão

Ahmet Firintepe

Vladislav Golyanik

Increasing Search Quality with the Semantic Desktop in Proposal Development

Increasing Search Quality with the Semantic Desktop in Proposal Development
Mark Siebert, Pierre Smits, Leo Sauermann, Andreas Dengel
Proceedings of the Practical Aspects of Knowledge Management PAKM conference

Abstract:: Quicker response times and less production costs of proposal development require further automation of sales assistant functionality in CRM environments. Automation still struggles with the handling of abstraction and the subjective character of knowledge. Based on the knowledge creation framework the paper outlines and tests the increase of search quality with Semantic Desktop technology. The discussion of peer-to-peer settings and semantic concepts illustrates the influence of individual perspectives on search quality. It reveals first potentials and benefits for process-integration, like semantic CRM and illustrates approaches to increase knowledge worker's productivity.

Keywords:: semantic web, semantic desktop, gnowsis, pimo

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